Paris / Lille / Madrid / Barcelona / Hong-Kong

FR / EN : +33 (0)3 20 81 90 44
ES : +34 91 555 53 93

Reclamations clients Qualimetrie

Customer complaints –
The French attitude 

Qualimetrie report – July 2018


Qualimetrie has published a new report “Customer Complaints – the French attitude*”


Because complaints are transgenerational and affect the French, companies need to deal with them and respond well.

What’s more, it’s a superb opportunity to “turn glitches to riches”!


Complaint management affects the whole company: whether you are in charge of customer services, a community manager, in the network, in the customer satisfaction management team…access the report’s figures and discover our “complaints benchmark”.


  • How to facilitate the complainant’s journey
  • How to identify the silent detractors
  • What are the complainant’s journey markers?
  • What is the impact on the brand and loyalty when a complaint is well or badly handled?
  • And more


*Study carried out by Qualimetrie in July 2018 – National representative panel – 1,300 participants


To receive the complete infographic (FR), complete the form below.
However, if you do not receive the email containing the download link, remember to check your “spam”.

[email-download-link namefield="YES" id="2"]

The information collected in this form will be processed for sales monitoring purposes. Mandatory fields are marked with an asterisk.  This data is stored for two years.  The data recipient is QUALIMETRIE. In accordance with Law number 78-17 of 6 January 1978 amended, relating to data protection, you have the right to oppose, to access and to rectify any personal data relating to you. To exercise these rights, contact: To find out more, check out your rights on the CNIL website.

To find out more, contact us