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Reclamations clients Qualimetrie

Customer complaints –
The French attitude 

Qualimetrie report – July 2018

 

Qualimetrie has published a new report “Customer Complaints – the French attitude*”

WHY?

Because complaints are transgenerational and affect the French, companies need to deal with them and respond well.

What’s more, it’s a superb opportunity to “turn glitches to riches”!

FOR WHOM?

Complaint management affects the whole company: whether you are in charge of customer services, a community manager, in the network, in the customer satisfaction management team…access the report’s figures and discover our “complaints benchmark”.

WHAT FOR?

  • How to facilitate the complainant’s journey
  • How to identify the silent detractors
  • What are the complainant’s journey markers?
  • What is the impact on the brand and loyalty when a complaint is well or badly handled?
  • And more

 

*Study carried out by Qualimetrie in July 2018 – National representative panel – 1,300 participants

 

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