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Control your customer experience and manage your network
Available in 15 languages for your international network
0
active portals
0
user sessions per year
CONTROL
Consult your KPIs to identify the strengths and weaknesses in your customer journey quickly:
Compare results over time, by region, country, etc.
Detailed consultation and results sharing off-line
Export tables in Excel
MANAGE
Identify and manage customer satisfaction and dissatisfaction
Implement action plans
Facilitation module: interchange ideas with your network on the latest news, best practice, results, etc.
PERSONALISE
Multilingual: 15 languages available
Personalise colour and images
Personalise your KPIs according to your customer journey
CX First is a user-friendly and customisable platform which allows the simple, intuitive and complete results return.
With controlled access, distribute the right information to the right people to inform and manage your network.
Personalise
Adapt the tool to your image to meet your requirements
Multi-user
Selective level access to data defined by you
Multi-indicators
Designed using widgets to solve your problem
Rapid implementation
Design and launch online in 1 month if data is approved by you
Responsive
Responsive design and simplified data sharing
Alert and action plan management
Option of notification emails and adding action plans
Multifeed
Integration and analysis across multiple data feeds
Intuitive
Easy to apprehend for your teams