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Control your customer experience and manage your network

Available in 15 languages for your international network

0
active portals
0
user sessions per year

CONTROL

Consult your KPIs to identify the strengths and weaknesses in your customer journey quickly:

 

Compare results over time, by region, country, etc.

 

Detailed consultation and results sharing off-line

 

Export tables in Excel

MANAGE

Identify and manage customer satisfaction and dissatisfaction

 

Implement action plans

 

Facilitation module: interchange ideas with your network on the latest news, best practice, results, etc.

PERSONALISE

 

Multilingual: 15 languages available

 

Personalise colour and images

 

Personalise your KPIs according to your customer journey

CX First is a user-friendly and customisable platform which allows the simple, intuitive and complete results return.

With controlled access, distribute the right information to the right people to inform and manage your network.

Personalise

Adapt the tool to your image to meet your requirements

Multi-user

Selective level access to data defined by you

Multi-indicators

Designed using widgets to solve your problem

Rapid implementation

Design and launch online in 1 month if data is approved by you

Responsive

Responsive design and simplified data sharing

Alert and action plan management

Option of notification emails and adding action plans