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CX management HUB
Manage your customer experience and drive your network with our SaaS Solution

Customer Experience management HUB

Build

Network manager
Data capture

Light up

Datavisualization
Notification
Analysis

Act

Action plan
Micro training

0
active portals
0
user sessions / an

Available in 16 languages for your international network

Customize your dashboard

KPI

Graphical Charter

Data flow

Dashboard personnalisé CX First

CONTROL

Consult your KPIs to identify the strengths and weaknesses in your customer journey quickly:

 

Compare results over time, by region, country, etc.

 

Detailed consultation and results sharing off-line

 

Export tables in Excel

MANAGE

Identify and manage customer satisfaction and dissatisfaction

 

Implement action plans

 

Facilitation module: interchange ideas with your network on the latest news, best practice, results, etc.

CX First is a user-friendly and customisable platform which allows the simple, intuitive and complete results return.

With controlled access, distribute the right information to the right people to inform and manage your network.

Personalise

Adapt the tool to your image to meet your requirements

Multi-user

Selective level access to data defined by you

Multi-indicators

Designed using widgets to solve your problem

Rapid implementation

Design and launch online in 1 month if data is approved by you

Responsive

Responsive design and simplified data sharing

Alert and action plan management

Option of notification emails and adding action plans

Multifeed

Integration and analysis across multiple data feeds

Intuitive

Easy to apprehend for your teams

Monitoring of evolutions

Creation of personalised evolution charts
 

Technical stack

Ruby_On_Rails-Logo
Git-logo