Paris / Lille / Madrid / Barcelona / Hong-Kong
FR / EN : +33 (0)3 20 81 90 44
ES : +34 91 555 53 93
CX management HUB
Manage your customer experience and drive your network with our SaaS Solution
Available in 16 languages for your international network
CUSTOMIZE YOUR DASHBOARD
KPI
GRAPHICAL CHARTER
DATA FLOW
0
active portals
0
user sessions per year
CONTROL
Consult your KPIs to identify the strengths and weaknesses in your customer journey quickly:
Compare results over time, by region, country, etc.
Detailed consultation and results sharing off-line
Export tables in Excel
MANAGE
Identify and manage customer satisfaction and dissatisfaction
Implement action plans
Facilitation module: interchange ideas with your network on the latest news, best practice, results, etc.
CX First is a user-friendly and customisable platform which allows the simple, intuitive and complete results return.
With controlled access, distribute the right information to the right people to inform and manage your network.
Personalise
Adapt the tool to your image to meet your requirements
Multi-user
Selective level access to data defined by you
Multi-indicators
Designed using widgets to solve your problem
Rapid implementation
Design and launch online in 1 month if data is approved by you
Responsive
Responsive design and simplified data sharing
Alert and action plan management
Option of notification emails and adding action plans
Multifeed
Integration and analysis across multiple data feeds
Intuitive
Easy to apprehend for your teams
