Being a mystery shopper is a position of responsibility which requires certain skills and qualities: 

• Ability to role play: depending on the visit, you may need to portray a personality without drawing attention to yourself and to react naturally in any given situation.
  
  
• Sense of observation and the ability to listen: you must be attentive to all that you see and hear
  
  
• Good memory: after your visit you must accurately report everything that you have been experienced
  
  
• Sensitivity to quality of service: you should want to contribute to improving service quality.
  
  
• Ability to retell an experience in writing or orally: you have a narrative skill with which to reproduce your visit and express what you felt, using the correct words and expressions
  
  
• Objectivity and reliability: you must adhere strictly to assignment guidelines (scenario and timing) and meet your commitment to Qualimetrie (type up your report within the deadline, tell us in advance if you cannot make it and refuse an assignment if you have a conflict of interest)