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Qualimetrie reports

Qualimetrie conducts studies on key customer experience themes, consumer trends, market developments (across all sectors)

Consume better – Trends 2019

Published in June 2019, this report is aimed at stakeholders across the sectors who are faced with changing consumer behaviour and who want a better understanding of the French state of mind and how their behaviour is evolving.

Customer Complaints

Published in June 2018, this report is aimed at stakeholders across the sectors who are faced with changing consumer behaviour, who want a better understanding of the French attitude to complaints and so understand why complaints should be a priority.

Customer Communities

Published in March 2018, this report aims to show the benefit of a customer community for a brand, what participants’ expectations are, how to run one, and, above all, which type of community will best suit my issues.